At sSanowve.shop, we’re committed to ensuring you’re satisfied with your purchase. If you’re not satisfied with your purchase, we offer a flexible refund policy. Here are our refund terms:
- Refund Request Period
All products are eligible for a refund within 30 days of receiving the item. Refund requests received after this period will not be accepted. - Refund Criteria
To be eligible for a refund, the item must meet the following criteria:
The item must be unused and in its original condition, complete with packaging, accessories, and tags.
The item must be undamaged and in its original condition.
- Refund Process
If you would like to request a refund, please follow the steps below:
Contact Customer Support: Contact our customer service team via email at donald@sanowve.shop, stating your refund request and providing your order number.
Returning an item: Once approved, please return the item to the designated address as instructed. We recommend using a tracked shipping method to ensure a smooth return process. Refund Processing: Once we receive your return and confirm it’s eligible for a refund, your refund request will be processed within 3-5 business days, and the refund will be credited back to your original payment account.
- Shipping Costs
Original shipping costs are generally not refunded after a successful refund request, unless the return is due to an order error or product defect. In this case, we will cover the return shipping costs. - Ineligible Refunds
The following situations are not eligible for a refund:
The item is used or damaged,
The refund request period (30 days) has expired,
Specialized personalized items.
- Customer Support
If you have any questions about refund terms or need further assistance, please feel free to contact our customer support team via email at donald@sanowve.shop.
We appreciate your understanding and support and look forward to your enjoyable shopping experience at sanowve.shop!